Apple’s iTunes Support is the ultimate joke, I originally submitted a ticket to them on December 4, 2009 on the issue of not able to download pre-purchased content such as TV shows from season passes, pre-ordered albums, and movies. When I go to Store -> Check for available downloads it gives me the Error “Unable to Check for available downloads the iTunes Store is temporally unavailable.”
The first support technician replied 48 hours after submission on December 6, 2009, which is a far cry off from what is listed on the Apple Support site of 24 hour or less response time. Though that was the first contact from Apple iTunes Support Team I wouldn’t hear back from them for another 6 days. I ended up calling Apple Support, and even though the Technical Support Representative really wanted to help me when she asked her Supervisor how she was to get in touch with the iTunes Support team she was told that I would have to wait for iTunes Support by email only support. So I waited. Read the rest of this entry »
